Access Difference
We set our own bar higher
than anyone else does.
Clients expect us to do the job they hired us for. We believe our job is to exceed their expectations. That means going beyond our “to-do” list to actively identify opportunities, address challenges, and make improvements even before our clients ask us to.
We go beyond the book.
While we have standard policies in place, we understand that sometimes, doing things “by the book” is not the best way to achieve our client’s objectives. We treat every client as an individual, and base our solutions on what they need, not what we want.
We are there when and where
our clients need us.
Whether it’s a question, a complaint or a crisis, we will respond to our clients promptly and professionally. By keeping our phones on and our ears open, we keep our clients happy and assured that Access is on top of things. Access was founded on the mere principal of being accessible.
We offer honesty and transparency in every interaction.
Our goal is to make our clients’ lives easier. So when it comes to fees and financial information, we provide clear communication, comprehensive reporting, and readily accessible records.
We hire, train and cultivate
people who care.
In this business, how much you care matters as much as how much you know. So we look for people who are wired to care, and care deeply, about the clients we serve. Then we encourage and empower them to do whatever it takes to make those clients happy.
Hospitality is our foundation. Happiness our focus.
While we focus exclusively on residential property management, our company has deep roots in the hospitality industry. So we have a keen understanding of how to make people happy. And that understanding drives every aspect of our client relationships.
Each community is one-of-a-kind. So our services aren’t one-size-fits-all.
Every community has its own unique challenges. That's why Access never takes a cookie cutter approach. We create customized solutions based on what our clients truly need.
We work harder. So our clients
stay longer.
While some communities hire a new management company every year, the majority of Access clients have been with us since the beginning. Why? Because they’ve tried with other management companies and they know they won’t find our level of dedication anywhere else.
We make everyone part of our team. And we make excellence a team effort.
We treat vendors and service providers as though they are part of our team. We hold them to the same high standards, and hold ourselves responsible for their performance. It’s the only way to ensure consistent quality across every inch of the property.
Suburban neighborhoods to soaring city condos. Yes, we’ve done it.
From 100-unit condominium neighborhoods to 3,600-home master planned suburban communities to high-rise buildings in busy urban centers, our team members have experience managing diverse properties in a range of different settings.
"The SouthShore Falls management and activities team have made major improvements in the operations, maintenance, security, covenants enforcement, breadth and enjoyment of social activities. Further, the teams have exceptional interpersonal skills and are focused on exceeding resident expectations." KATHY HICKS, SOUTHSHORE FALLS HOMEOWNER
“The Access team has really enhanced the resident lifestyle here. There’s always something fun going on, and the newsletter makes it so much easier to stay connected and discover new ways to enjoy our community.” JOHN ROBERTSON, VILLAGE WALK HOMEOWNER
"The Access Residential Management team has been very helpful in our transition from renting in Stoneybrook Hills to owning. Alex and Rebekah have always answered our questions in a polite and prompt manner. The wonderful community events that the team coordinates have helped us to meet more neighbors and feel welcome.? Renee Burke, Stoneybrook Hills Homeowner
"Living in Emerson Park is a true joy. One of the most important factors that help to keep our community functioning at such a high level is Access Resident Management who have done an outstanding job in the oversight of our community. " Eric Sangster, Emerson Park Homeowner
"My experience with the Access Management Team has been nothing, but positive. The Access Management Team was invaluable during the implementation of the Architectural Review Board. They provided direction and assisted in the development of our guidelines. Whenever there is a question or concern the Community Association Manager provides solutions." Luis J. Cordero, ARB Member at Emerson Park
